Privacy Policy

Welcome to the pg188 Privacy Policy. At pg188, we are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://pg188.cam or use our gaming services.

This policy applies to all Indonesian and international users of pg188 services, including sports betting, live casino, slots, togel (lottery), and all other gaming products we offer. By creating an account or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We understand that trust is earned through transparent practices and secure handling of personal data. This document outlines our commitment to data protection principles, compliance with international privacy standards, and your rights regarding the personal information we hold about you.

If you do not agree with the terms of this Privacy Policy, please discontinue use of pg188 services immediately. Questions or concerns about this policy should be directed to our Data Protection team through the contact information provided at the end of this document.

pg188 collects several types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Personal Identification Information:

• Full name as it appears on official identification documents
• Date of birth (to verify you are at least 21 years of age)
• Gender
• Residential address (street, city, postal code, Indonesia)
• Email address
• Phone number (mobile and/or landline)
• Government-issued identification number (Indonesian KTP, passport, or driver's license)
• Photograph (for identity verification purposes)

2.2 Financial Information:

• Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata
• E-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction history (deposits, withdrawals, bet history, winnings)
• Payment method verification documents (bank statements, e-wallet screenshots)

2.3 Account and Usage Information:

• Username and encrypted password
• IP address and device information
• Browser type and version
• Operating system
• Login times and frequency
• Pages visited and features used
• Gaming preferences and betting patterns
• Communication preferences (email, SMS, push notifications)

2.4 Communication Records:

• Customer support conversations (live chat transcripts, email correspondence, phone call recordings)
• Survey responses and feedback
• Marketing communication preferences

2.5 Technical and Behavioral Data:

• Cookies and similar tracking technologies (see Section 6 for details)
• Geolocation data (to verify you are accessing from permitted jurisdictions)
• Device identifiers and mobile advertising IDs
• Gameplay statistics and session duration

pg188 uses the collected information for the following legitimate purposes:

3.1 Account Management and Verification:

• Create and maintain your gaming account
• Verify your identity and age (21+ requirement for Indonesian users)
• Process Know Your Customer (KYC) documentation
• Authenticate your identity when you log in
• Detect and prevent multiple account creation (prohibited under our Terms)

3.2 Transaction Processing:

• Process deposits and withdrawals through Indonesian banks and e-wallets
• Verify payment method ownership
• Maintain accurate financial records
• Calculate and distribute winnings
• Apply bonuses, cashback, and VIP rewards

3.3 Service Provision and Improvement:

• Provide access to sports betting, casino games, and other gaming products
• Personalize game recommendations based on your preferences
• Improve website functionality and user interface
• Develop new features and gaming products
• Optimize mobile and desktop performance

3.4 Customer Support:

• Respond to inquiries and support requests via live chat, email, or phone
• Resolve technical issues and account problems
• Provide assistance in English and Indonesian languages
• Investigate and resolve disputes

3.5 Security and Fraud Prevention:

• Monitor for suspicious activity and unusual betting patterns
• Prevent fraud, money laundering, and underage gambling
• Detect and block unauthorized access attempts
• Comply with anti-money laundering (AML) regulations
• Investigate violations of our Terms and Conditions

3.6 Responsible Gaming:

• Monitor gameplay patterns that may indicate problem gambling
• Implement deposit limits, loss limits, and self-exclusion requests
• Provide reality check notifications and session time tracking
• Offer responsible gaming tools and support resources

3.7 Marketing and Communications (with your consent):

• Send promotional offers, bonus notifications, and VIP program updates
• Deliver newsletters and gaming tips
• Announce new games and features
• Conduct surveys and request feedback
• You may opt out of marketing communications at any time through account settings or by contacting support

3.8 Legal Compliance:

• Comply with legal obligations and regulatory requirements
• Respond to law enforcement requests and court orders
• Maintain records as required by gaming authorities
• Report suspicious transactions to relevant authorities

pg188 takes data security seriously and implements industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4.1 Technical Security Measures:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access. Data is encrypted both in transit and at rest.
• Firewall Protection: Our systems are protected by advanced firewalls that monitor and block unauthorized access attempts.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms. pg188 staff cannot view your password.

4.2 Organizational Security Measures:

• Access Controls: Only authorized personnel with legitimate business needs can access personal data. Access is logged and monitored.
• Staff Training: All employees receive data protection training and are bound by confidentiality agreements.
• Incident Response: We maintain an incident response plan to quickly address any data breaches or security incidents.
• Third-Party Vendors: Payment processors and service providers are carefully vetted and required to maintain equivalent security standards.

4.3 Account Security Best Practices:

While we implement robust security measures, you also play a role in protecting your account:

• Use a strong, unique password (combination of letters, numbers, and symbols)
• Never share your password or login credentials with anyone
• Log out after each session, especially on shared devices
• Keep your contact information updated to receive security alerts
• Report suspicious activity or unauthorized access immediately

pg188 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:

5.1 Service Providers: We share data with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) receive necessary information to process your transactions.
• Game Providers: Software providers like Pragmatic Play, Evolution Gaming, and Microgaming may receive limited data to deliver games and track gameplay.
• Identity Verification Services: KYC verification partners receive documents and information needed to confirm your identity.
• Customer Support Tools: Support platform providers may access communication records to help us assist you.

All service providers are contractually obligated to maintain confidentiality and use your data only for specified purposes.

5.2 Legal Requirements: We may disclose your information when required by law or legal process:

• In response to court orders, subpoenas, or legal requests from law enforcement
• To comply with gaming regulations and licensing requirements
• To report suspicious transactions as required by anti-money laundering laws
• To protect the rights, property, or safety of pg188, our users, or the public

5.3 Business Transfers: In the event pg188 is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any change in ownership or control of your personal data.

5.4 Aggregated and Anonymized Data: We may share aggregated, non-personally identifiable data (e.g., "70% of users prefer slots over table games") for analytical purposes, market research, or partnerships. This data cannot be used to identify individual users.

5.5 With Your Consent: We will share your information with third parties when you explicitly consent to such sharing for specific purposes.

pg188 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content.

6.1 What Are Cookies? Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, recognize you on return visits, and improve functionality.

6.2 Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly. These enable core features like security, account authentication, and session management. You cannot opt out of these cookies.
• Performance Cookies: Collect anonymous information about how visitors use our site (pages visited, time spent, errors encountered). This helps us improve site performance.
• Functionality Cookies: Remember your preferences (language choice, display settings) to provide a personalized experience.
• Advertising Cookies: Used to deliver relevant promotional content and track campaign effectiveness. These cookies may track your activity across multiple sites.

6.3 Managing Cookies: You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect site functionality and your ability to use certain features.

6.4 Other Tracking Technologies: We may also use web beacons, pixel tags, and mobile device identifiers for similar purposes as cookies.

As a pg188 user, you have the following rights regarding your personal information:

7.1 Right to Access: You can request a copy of the personal data we hold about you. This includes account information, transaction history, and communication records.

7.2 Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings.

7.3 Right to Erasure (Right to be Forgotten): You can request deletion of your personal data, subject to legal and regulatory retention requirements. We must retain certain records for compliance purposes even after account closure.

7.4 Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of disputed information.

7.5 Right to Data Portability: You can request a machine-readable copy of your personal data to transfer to another service provider.

7.6 Right to Object: You can object to processing of your data for direct marketing purposes at any time. You can opt out of marketing communications through account settings or by clicking "unsubscribe" in emails.

7.7 Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

How to Exercise Your Rights: To exercise any of these rights, contact our Data Protection team at [email protected]. We will respond to your request within 30 days. You may be required to verify your identity before we process certain requests.

pg188 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods:

• Active Accounts: Information is retained while your account remains active and for as long as you continue using pg188 services.
• Closed Accounts: After account closure, we retain certain information for 7 years to comply with financial regulations, anti-money laundering laws, and tax requirements.
• Transaction Records: Financial transaction data (deposits, withdrawals, bets) is retained for 10 years as required by regulatory authorities.
• Communication Records: Customer support conversations may be retained for 3-5 years for quality assurance and dispute resolution.
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we don't contact you again.

After the retention period expires, personal data is securely deleted or anonymized so it can no longer identify you.

If you have questions, concerns, or complaints about this Privacy Policy or how pg188 handles your personal information, please contact our Data Protection team:

When contacting us, please provide sufficient detail to help us understand and address your concern. Include your registered name, email address, and a clear description of your inquiry or request.

Filing a Complaint: If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

pg188 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through one or more of the following methods:

• Prominent notice on the pg188 website homepage
• Email notification to your registered email address
• In-account notification when you log in
• Update to the "Last Updated" date at the top of this policy

Your continued use of pg188 services after changes to this Privacy Policy constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

For significant changes that materially affect your rights or how we process your data, we may require you to provide explicit consent before the changes take effect.